Return Policy
Return and Refund Policy
Effective Date: 2/11/2025
At Black Love Rocks, we are committed to providing high-quality products that celebrate love, culture, and self-expression.
Returns & Exchanges
Because all products are made to order, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. Please review your order carefully before purchasing.
Damaged or Defective Items
If you receive a defective, misprinted, or damaged item, please contact us within 30 days of receiving your order with the following information:
- Your order number
- A description of the issue
- Clear photos of the defective or damaged product
Once we verify the issue, we will offer one of the following resolutions:
- A replacement item at no additional cost
- A refund to the original payment method
Order Issues & Wrong Items
If you receive an incorrect item or an order with missing items, please contact us within 30 days of delivery. We will work to resolve the issue by either reshipping the correct item or providing a refund.
Refunds
Refunds are only issued for:
- Orders with defective, damaged, or incorrect items
- Orders lost in transit (verified by tracking information)
- Refund requests approved in special circumstances
Refunds are not issued for:
- Buyer’s remorse or ordering the wrong size/color
- Delays in shipping due to carrier issues
- Incorrect shipping addresses provided by the customer
Once a refund is approved, it will be processed within 5-7 business days to the original payment method.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as "delivered" by the carrier. Please contact the shipping carrier to file a claim.
Contact Us
If you have any questions or need assistance, please email us at info@blackloverocks.com with your order details.
Thank you for supporting Black Love Rocks! We appreciate your business and are here to ensure you have a great shopping experience.